FAQs

Where does the ice cream come from?

We make all of our ice cream right here in-house, with simple, high-quality ingredients. Our ice cream is a custard-based (just like creme brulee! Talk about yummy!) with no additives, resulting in an old-fashioned tasting, ultra-rich, and delicious scoop.

Do you have vegan & gluten-free options?

In both our hot eats and cool treats departments, we have LOTS of options for any dietary restriction.

For GF-ers, we carry gluten-free buns, gluten-free waffle cones, and a gluten-free ice cream sandwiches.

For vegans, we are always scooping at least 3 vegan flavours, 5 types of vegan ice cream sandwiches, vegan mac n’ cheese, two types of vegan hot dogs - even vegan mayonnaise, so you never have to hold back on your condiments!

Do you offer ice cream cakes?

Yes! Our team offers custom ice cream cakes for your all your celebratory needs.

Click here to read more, call us at (250) 354 0153, or email hello@bigdees.ca to talk flavours, size & timeline with one of our baking specialists!

What will an ice cream & hot dog shop do during the Winter?

We’re staunch believers that while our eats & treats tend to be more popular in the Summer, people are going to need us year round. From first dates to breakups, between childhood and adulthood, and in every walk of life, sharing a scoop or a dog is a cultural stronghold not just reserved for hotter months. We’ll be here with the lights on for all your lunch hours, post-hill snacks, and late night pint runs.